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In order to provide more efficient service for your warranty and repair claim on our products, we have implemented this procedure to eliminate all unnecessary issues.

Claim Procedures

  • Step 1

    Fill in the Repair Authorization Form (RAF)

  • Step 2

    Send it to us via email ( or fax (+603-7983 9330)

  • Step 3

    Upon receiving your RAF, our support personnel will evaluate and may contact you for clarifications before providing a Repair Authorization (RA) code for your reference

  • Step 4

    After obtaining the RA code, send the product to us with a copy of the RAF.
    Kindly use the Repair Authorization (RA) code to check on the status of your product

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions, kindly include a written explanation with the product upon returning the product.