In order to provide more efficient service for your warranty and repair claim on our products, we have implemented this procedure to eliminate all unnecessary issues.

Claim Procedures

• Step 1
  

  Fill in the Repair Authorization Form (RAF)

• Step 2
  

  Send it to us via email (rma@sensorlink.com.my) or fax (+603-7983 9330)

• Step 3
  

  Upon receiving your RAF, our support personnel will evaluate and may contact you for clarifications before providing a Repair Authorization (RA) code for your reference

• Step 4
  

  After obtaining the RA code, send the product to us with a copy of the RAF.
  Kindly use the Repair Authorization (RA) code to check on the status of your product

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions, kindly include a written explanation with the product upon returning the product.