7-Days Airport Online Course | Sensorlink

Click here to register for the free online 7-Days Airport Online Course


7-Days Airport Online Course

An on-demand course on Security Center for airports

Airports are constantly looking for new ways to enhance safety and security measures, operational efficiency, and overall passenger satisfaction. This course takes you through some of the challenges that airports regularly face, as well as solutions that can be used to address these problems. We believe there’s a great benefit to learning about what you can achieve with your technology investments.

Who is it for?
This course is for anyone who wants to learn more about new solutions made specifically for airports, as well as how they can fit into your security platform to enhance overall performance.

What will I get out of it?
Discover new technology dedicated to solving airport-specific problems, while getting a broader view of the daily challenges that airports face.

Other frequently asked questions     
Do I need to be a Genetec systems integrator?
No. The course is available to anyone interested in learning more about solutions for airports.

What do I get if I pass the exam?  
If you score 80% or higher on the final exam, you’ll earn a certificate of accomplishment signed by Genetec President, Pierre Racz, and Genetec Airport Practice Lead, David Lenot. *

How long will each module last?
Each module will last 15 minutes. Watch it at your convenience!

Is the course free of charge?

Course syllabus

  • Module 1: Security Center for airports: Intelligence, operations, and security for airports
  • Module 2: Flight Business Logic (FBL): Operations automation with flight and gate information
  • Module 3: Boarding Route Management (BRM): Safe and sound gate operations 
  • Module 4: The impact of unattended baggage: A better way to limit disruptions
  • Module 5: Passenger Flow Analytics (PFA): Mitigate and locate bottlenecks to get back on track
  • Module 6: Restricted Security Area (RSA) Surveillance: 3D perimeter protection from ground and airborne threats
  • Module 7: Virtual tour: Security Center for airports + quiz + certificate of completion 

Flight Business Logic

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Improving security operations with airport flight 

Increases in air and passenger traffic require more sophisticated security measures to protect passenger and assets. This brings on the need for more infrastructure and qualified staff, driving up costs and introducing complexities.

In the past, almost all security systems deployed in airports were somehow designed for a single purpose, mostly disconnected from each other and generally reactive – not addressing today’s reality

Today’s airports are changing their approach to security, looking for new efficiencies, new insights, and data-driven decisions. They are looking for ways of correlating data between disparate systems, and building a unified system, with the aim of improving operations, but also reducing the cost of infrastructure and personnel.

Security Center Flight Business Logic (FBL) enables airports to re-think the use of their security infrastructure by introducing real-time flight schedule updates directly into their platform. Giving them proactive monitoring of airport premises in order to better support passengers and protect assets.

Unified airport operations

Following an announcement of a “gate change” for a departing flight, airport personnel can monitor the crowd of passengers moving from the previous gate to the new one and dispatch staff to guide them. A large crowd moving from one gate to another can be a security issue and an operational issue, with passengers risking a missed or delayed flight. In both situations, airport personnel are required to assist passengers and escort them to a new gate or make arrangements for a different flight. By integrating airport business logic within your security platform, any update from the flight schedule can trigger system behaviors. Either a specific action or automate predefined Standing Operating Procedures (SOPs) mitigating security risks and reducing operational impacts.

Airport personnel can consult flight information directly in Security Desk’s Flight Task

How it works

Security Center fetches data from the airport flight information system (either through a local airport operational database or from any systems able to provide flight schedules in real-time) to inform airport personnel of any update on flight schedules. Any status update from flight schedules is brought into Security Center as an event that can trigger a specific behavior. Administrators can select which verified conditions can trigger an action within the platform ( “flight canceled”, “gate change” etc. ) applied to either all flights or a subset of them. Security Center Flight Business Logic lets airport operators flag any flight of interest at the beginning of their shift, deciding when and how to be notified. For example, The airport operator can receive a message when a flight lands to prepare a specific reception for a passenger onboard.

Key benefits:

  • Correlate flight information with security behaviour
  • Operators don’t need a separate screen to consult flight information and their gate allocation
  • Search for a flight of interest to locate a departure/ arrival gate on the map and locate the closest camera to get eyes on the scene
  • Enable one-click actions or operational processes (SOP) based on flight status updates

Airport Operator visualizes ongoing operation at gate and status of scheduled flight 

Boarding Route Management in Security Center

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Leveraging Synergis access control to secure your airport passengers’ flow

Boarding or deplaning an aircraft is one of the fundamental operations of an airport and has a significant impact on security and safety levels. As such, a core function of the Security Center Boarding Route Management (BRM) system is to properly segregate between arriving and departing travelers, to ensure the correct passenger flow.

The BRM module leverages the comprehensive feature set available with Security Center Synergis™ access control and ensures that specific doors are opened or closed along designated paths between the airport terminal and aircraft.

Many airports are now implementing a common-use strategy, allowing multiple airlines the ability to share the same gates and equipment. This helps alleviate the challenges of limited resources and real estate capacity, caused by an increasing number of aircraft rotations per day. Leveraging the Genetec™ Security Center unified platform, the BRM system enables airports to re-think gate usage by having both domestic and international flights share the same infrastructure. This increases an airport’s capacity to accommodate new flights and airlines, which improves aircraft rotations, enhances an airport’s branding, and its revenue potential.


Unified airport operations Security Center BRM provides airports with the tools required to proactively manage boarding and deplaning procedures. Through effective control and monitoring of all gate and operator activities, door events & status, as well as other relevant data, the airport benefits from a more complete and secured gate management system. While the Boarding Route Management system effectively segregates arriving and departing passengers, it also enhances airport safety by establishing predetermined procedures for system operators to follow. This helps reduce their workload and the potential for critical errors. When boarding and deplaning procedures are automated, this results in reinforced border control and the ability to quickly identify any system anomalies. By reducing the operational impact of possible human errors, costly airport shut downs and service disruptions can also be avoided.

How it works

Security Center BRM augments an airport’s Synergis access control system by introducing Gates as a native entity and part of the unified platform. Gates can be formed by grouping Synergis access control doors, with associated Security Center Omnicast™ video surveillance cameras, and/or any other available entities within the Security Center platform.

Security Center BRM can also be configured to automatically disable routes when conflicts are detected. For example, if a door along a specific route should be closed but remains open due to an obstruction, the operator can be prevented from launching that routing procedure. This prevents the risk of diverting passengers into incorrect areas of the airport or those meant for a different set of travellers


The Security Center platform also incorporates data from the Airport Operational Database to quickly modify and safely manage routing procedures based on unexpected changes to flight activity. For instance, a boarding procedure would automatically be prevented at a specific gate while it was still assigned to a deplaning task for a late arrival. Operators could then plan alternate paths or take other appropriate action to adjust routing procedures

Security Center Config Tool allows operators to easily map routes to and from aircraft for boarding and deplaning procedures.

Key benefits:

  • Automatically identify and track anomalies, like a door being kept open, contrary to designated route procedures
  • Enforce stronger border control for gates servicing domestic and international passengers
  • Support the system operators’ responsibilities and ensure compliance with airport protocol
  • Differentiate passenger flows based on varying clearance levels like One Stop Security (OSS) vs non-OSS travelers
  • Enable airports to leverage shared or common use of their infrastructure
  • Leverage access control system to define specific paths and streamline boarding/deplaning operations

Restricted Area Surveillance

Use radar, LiDar, fence intrusion detection, and video analytics to detect potential intruders. With vast and expansive areas to protect, airports present unique security and operational challenges.

Click here for more information on Genetec Security Center RSA Surveillance add-on

Collaborative decision Management System

Move beyond simple alarm management with the Genetec Mission Control™ collaborative decision management system. Collect and qualify data from thousands of sensors and spot complex incidents while guiding your security teams in their responses by following your processes and compliance requirements.

Collaborative investigation management system

Speed up investigations with Genetec Clearance. The collaborative investigation management systems allow you to collect, manage, and share evidence from different sources with stakeholders within or outside your airport.

Click here to register for the free online 7-Days Airport Online Course

Passenger Flow Analytics in Security Center

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Creating a smoother passenger experience with advanced operational analytics

With the evolving security threat landscape, airports are adopting more and more sophisticated security measures to cope with possible new threats. These new security measures can lead to longer queues and frustrated travelers.

Like any business, the success of an airport relies on the customer’s experience. Longer wait time through security means less time spent in commercial and retail areas within the airport. The resulting decrease in spending has a direct impact on an airport’s bottom line.

Every day, your security system captures valuable data. Security Center Passenger Flow Analytics (PFA) uses this data to deliver valuable insights that can be used throughout your facility. Your airport operator can use these insights to enhance operations, optimize passenger flow, and find out why areas in your airport are more profitable than others.

Unified airport operation

Security Center PFA is an advanced analytics solution that provides a deeper understanding of what’s happening in your airport by extracting valuable data from existing sensors you have already invested in, like video surveillance cameras. Security Center PFA helps you uncover passenger insights that will transform your airport operations.

Working with Security Center PFA enables you to locate and mitigate bottlenecks in your airport by pinpointing hindrances in the flow of passengers through ticketing, screening, and passport control. You can also identify exactly where queues form in areas like duty free, entertainment, and pre-boarding. Airport operators can now measure and visualize passenger count, queues, and occupancy at all passenger touchpoints, allowing airport operations to run like clockwork.

With Security Center PFA, you’ll get a clear understanding of your airport environment, helping you give passengers a seamless experience – from drop-off to take-off.

How it works

Data is collected from multiple sensors and systems already deployed in an airport, including ALPR cameras in parking areas, traditional video security cameras, 3D sensors for queue monitoring, LiDAR devices, and WiFi antennas. Security Center PFA transforms this data into valuable insights that can drive operational decisions.

Security Center PFA measures various metrics for each processing area according to their location. For processing areas like check-in or passport control, the Key Performance Indicators (KPIs) measured could include occupancy, queue wait time, number of operating counters, and processing time for each counter. If the processing area is part of the transit area, like duty free and boarding, the metrics measured could include occupancy and activity density represented through heatmaps. Physical distancing can also be calculated in the airport by leveraging LiDAR sensors. These sensors provide location coordinates of objects, allowing Security Center PFA to use this information to calculate distances between objects in an area and showcase them through an interactive dashboard. The information attained on area occupancy and passenger distance in airports can be used to validate distancing measures that have been put in place, but also to improve terminal layout in the long run. For each metric, the operator can set thresholds to notify staff when queues are too long or when the occupancy in a specific area is too high. Then, Security Center PFA can visually represent the notification by changing the color of the affected area on the map and can trigger an alarm in Security Center. In Security Center PFA, each processing area has a dedicated real-time dashboard. Each dashboard can be customized to the KPIs that are deemed most important.

Real-time widgets and dashboards to display status of processing areas, directly in Security Center

Specific KPIs are represented by widgets in each processing area

Key benefits:

  • Turn data collected from existing security equipment into measurable KPIs
  • Improve duty-free layout planning and advise retailers on product positioning
  • Visualize physical distancing in airport areas through dashboards, to understand effectiveness of current measures in place and take corrective action
  • Understand passenger flow from drop-off to take-off, including in parking areas, and predict when specific areas will be busy
  • Locate and mitigate bottlenecks at all passenger touchpoints


If have any question, please do not hesitate to contact us at marketing@sensorlink.com.my

*Information and images courtesy of GENETEC